Terms of service

Terms of Service

OVERVIEW

This website is operated by RONTOP. Throughout the site, the terms “we”, “us” and “our” refer to RONTOP. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us permission to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any harmful code, viruses, or destructive files through our website.

PRODUCT INFORMATION

RONTOP offers pet fashion, pet apparel, accessories, and related products for dogs and cats. We make every effort to display product colors, sizes, descriptions, and images as accurately as possible.

However, product colors may vary slightly due to screen settings, lighting, photography, and material differences. Measurements may vary slightly due to manual measurement or handmade production.

Pet clothing fit may vary depending on your pet’s body shape, fur thickness, and measurements. Customers are responsible for checking the size guide before placing an order. If you are unsure about sizing, please contact us before purchasing.

CUSTOM AND HANDMADE PRODUCTS

Some products may be handmade, customized, or made to order. Processing time may vary depending on the product, order volume, and customization requirements.

Customized, personalized, and made-to-order items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.

PRICES AND PAYMENTS

All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to update product prices, shipping fees, promotions, and product availability at any time without prior notice.

We may refuse or cancel any order if we suspect fraud, unauthorized payment, incorrect product information, pricing errors, or violation of these Terms of Service.

ORDER PROCESSING AND SHIPPING

Order processing and shipping times are estimates only. Delivery times may vary due to customs, carrier delays, weather, holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses provided by the customer.

RETURNS AND REFUNDS

Returns and refunds are handled according to our Return & Refund Policy. Please review our Return & Refund Policy before placing an order.

PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for more information about how your information is collected, used, and protected.

THIRD-PARTY SERVICES

Certain services used on our website may be provided by third parties, including Shopify, payment providers, shipping carriers, analytics tools, and marketing tools. These third-party providers may have their own terms and policies.

We are not responsible for the content, policies, or practices of third-party websites or services.

INTELLECTUAL PROPERTY

All content on this website, including text, images, product photos, graphics, logos, branding, designs, and layout, is owned by or licensed to RONTOP unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any content from this website without our written permission.

PROHIBITED USES

You are prohibited from using this website or its content for unlawful purposes, to violate any laws or regulations, to infringe upon intellectual property rights, to submit false or misleading information, to transmit viruses or harmful code, or to interfere with the security or operation of the website.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, RONTOP shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Our products are intended for pet fashion and decorative use. Customers should supervise pets while wearing apparel or accessories. Please remove any item if your pet shows discomfort, chewing behavior, or signs of irritation.

CHANGES TO THESE TERMS

We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page. Your continued use of the website after any changes means that you accept the updated terms.

CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:
kimi@nbrontop.com