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FAQ

How Can We
Help?

Everything you need to know before choosing your pet’s signature look — from sizing and U.S. shipping to returns, exchanges and custom petwear design.

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Size Guide Shipping Returns Custom Design Gift Packaging
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Petwear Support

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Size & Fit Guide

Measure your pet and choose the right fit.

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Shipping & Delivery

Learn about U.S. shipping and delivery timing.

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Custom Design Help

Ask us about custom petwear ideas.

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View FAQ →

Tracking Provided After Shipment ✦Designed for U.S. Pet Parents ✦Size Help Available Before Ordering ✦
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Simple Shipping

Made for U.S. Pet Parents

We keep shipping simple for U.S. customers — complimentary U.S. shipping, clear tracking updates and support before or after your purchase.

US

U.S. Focused

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Our first market is the United States, so our store experience, pricing and shipping policy are designed around U.S. customers.

Shipping Included

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Complimentary U.S. shipping is included on every order, with no separate shipping fee added at checkout for U.S. customers.

Tracking Provided

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Once your order has shipped, tracking information will be sent to the email address used at checkout.

Questions about delivery?

We’re here to help before or after your order. Please send us a message anytime!

View Shipping Policy →
Shipping Timeline

How Your Order Moves

Each order is prepared carefully because petwear details, packaging and presentation matter.

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Order Confirmation

After checkout, you will receive an order confirmation email with your order details.

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Processing Time

Most orders are prepared within 2–5 business days. Custom or special styles may need additional preparation time.

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Shipment & Tracking

Once shipped, tracking information will be provided by email so you can follow the delivery progress.

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Estimated Delivery

Estimated delivery time is usually 7–15 business days after shipment, depending on destination and carrier conditions.

Important Notice

Duties, Taxes & Delivery Notes

Complimentary U.S. shipping means the shipping fee is included in your order price for U.S. customers. Depending on customs rules, delivery location and carrier handling, import duties, taxes or related fees may sometimes be assessed separately by the carrier or customs authority.

If your order requires any additional delivery information, please contact us as soon as possible. Incorrect or incomplete shipping information may cause delays.

Suggested store wording: “Complimentary U.S. shipping is included. Import duties, taxes or customs fees, if applicable, may be collected separately by the carrier or customs authority.”
FAQ

U.S. Shipping Questions

Helpful answers for customers before placing an order.

Do you ship outside the United States?

At this stage, RONTOP is focused on U.S. customers. Additional markets may be added in the future.

Is shipping really included?

Yes. Complimentary U.S. shipping is included on every U.S. order. Customers do not need to pay a separate U.S. shipping fee at checkout.

How long does delivery take?

Most orders are processed within 2–5 business days. Estimated delivery is usually 7–15 business days after shipment.

Can I change my shipping address?

Please contact us as soon as possible. Once the order has been shipped, the address may no longer be changed.