Shipping Policy

At Rontop, we carefully prepare and ship each order so your pet’s fashion pieces arrive safely.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. During holidays, promotional periods, or high-volume seasons, processing may take slightly longer.

Shipping Rates

We offer complimentary standard shipping to selected countries and regions.

Available shipping methods and estimated delivery times will be shown at checkout based on your shipping address.

Estimated Delivery Time

Estimated delivery time after dispatch:

• United States: 8–18 business days

• Canada: 8–18 business days

• United Kingdom & Europe: 8–18 business days

• Australia & New Zealand: 8–18 business days

• Asia: 7–15 business days

• Other regions: 10–20 business days

Please note that delivery times are estimates only and may be affected by customs clearance, local postal service delays, holidays, weather conditions, or other factors beyond our control.

Tracking Information

Once your order has been shipped, you may receive a tracking number by email. Tracking updates may take a few days to appear after the package is dispatched.

Customs Duties, Import Taxes & Local Fees

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may be charged by the destination country or region.

These charges are not included in the product price or shipping fee unless clearly stated at checkout. Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.

Rontop is not responsible for delays caused by customs clearance or for any additional charges required by local customs authorities.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to help before the order is shipped.

Lost or Delayed Packages

If your package appears delayed, please allow additional time for tracking updates. International shipments may occasionally experience delays during customs clearance or local delivery.

If you need help with your order, please contact us through our Contact Us page.