Shipping policy
Shipping Policy
Thank you for shopping with RONTOP. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
Order Processing Time
Most orders are processed within 3-7 business days after payment is confirmed.
Some handmade, customized, or made-to-order items may require additional processing time, usually 7-15 business days, depending on the design, order volume, and customization requirements.
Orders are not processed or shipped on weekends or public holidays.
Shipping Area
We currently focus on shipping to customers in the United States.
Free Shipping in the United States
We offer free standard shipping to most areas within the United States.
For remote areas, extended delivery areas, or addresses that require additional carrier fees, extra shipping charges may apply. If an additional shipping fee is required, we will contact you before shipping your order.
Estimated Delivery Time
The estimated shipping time for U.S. orders is usually 8-18 business days after the order has been shipped.
Please note that this is an estimated delivery timeframe and is not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, customs clearance, remote area delivery, or other circumstances beyond our control.
Shipping Fees
Standard shipping is free for most U.S. orders.
Additional shipping fees may apply for remote areas or special delivery locations. Any applicable shipping cost will be confirmed before your order is shipped.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the tracking information to update after the package has been handed over to the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
RONTOP is not responsible for delays, failed delivery, lost packages, or additional shipping costs caused by incorrect or incomplete shipping addresses provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please contact us at kimi@nbrontop.com with your order number and relevant photos or details.
We will review the issue and assist you with the next steps. For damaged items, please contact us within 7 days of delivery.
Order Changes and Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible at kimi@nbrontop.com.
Once an order has been processed, customized, or shipped, we may not be able to change or cancel it.
Contact
If you have any questions about shipping, please contact us at:
kimi@nbrontop.com