Refund policy

Return & Refund Policy

We accept return requests within 14 days after delivery.

To be eligible for a return, items must be unused, unworn, unwashed, free from pet hair, odor, stains, or damage, and in the original packaging. Customers must contact us before sending any item back.

To request a return, please email us at kimi@nbrontop.com with your order number, the item you would like to return, and the reason for the return. If your return is approved, we will provide return instructions and the return address.

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or the wrong item was sent.

The following items cannot be returned or refunded:
- Customized or personalized items
- Handmade made-to-order items
- Items that have been worn, washed, altered, or damaged
- Final sale or clearance items
- Gift cards

Damages and Issues

Please inspect your order when you receive it. If the item is defective, damaged, or incorrect, please contact us within 7 days of delivery with clear photos or videos. We will review the issue and offer a replacement, exchange, or refund when appropriate.

Size Issues

Please check our size guide carefully before ordering. Pet clothing fit may vary depending on your pet’s body shape, fur thickness, and measurements. If you are unsure about sizing, please contact us before placing your order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process the refund.

Exchanges

If you need a different size or style, please contact us first. Exchanges depend on product availability.

Contact

For return or refund questions, please contact us at:
kimi@nbrontop.com