Contact information
Contact Information
If you have any questions about your order, product sizing, shipping, returns, exchanges, or custom petwear requests, please contact RONTOP through the following methods.
Email:
kimi@nbrontop.com
WhatsApp:
+86 167 8835 4089
Online Chat:
You can also contact us through the online chat box on our website when it is available.
When contacting us about an order, please include your order number, the email address used at checkout, and a clear description of your question or issue.
For product sizing questions, please include your pet’s chest girth, neck girth, back length, weight, breed, and clear photos if needed. This helps us provide better size suggestions.
For damaged, defective, or incorrect items, please contact us within 7 days of delivery and include clear photos or videos of the issue.
Response Time
We usually reply within 1-2 business days. Response times may be longer during weekends, public holidays, or peak order periods.
Business Name:
RONTOP
Website:
https://nbrontop.com